Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for return shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of the products and email them to elouiseandethel@gmail.com. We will reach back out to work out the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notification when it is back in stock!

105 West 125th St Front 1 #1229
New York, NY 10027

Phone: 646-883-6368